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Accessibility

Digital Accessibility

Technology Accessibility Statement for the City of Lone Tree

The City of Lone Tree is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We welcome your feedback on the accessibility of the City’s website.  Please let us know if you encounter accessibility barriers by contacting us using your prefered communication method:

  • Phone: 303-708-1818
  • E-mail: [email protected]
  • Postal address: 9220 Kimmer Drive, Lone Tree, CO 80124

We try to respond to feedback within 15 business days.

 

Request Accommodations and Report Inaccessible Technology

To request reasonable accommodations or modifications, or to report inaccessible content, please reach out to the City using the methods outlined below.

Online Form: Click here to access the online report form for digital accessibility requests.

Phone: 303-708-1818

Regular Mail:
City of Lone Tree
Accessibility Coordinator
9220 Kimmer Drive
Suite 100
Lone Tree, CO 80124

Email: [email protected]

Relay Colorado (Deaf and Hard of Hearing Individuals): Call 7-1-1 and ask them to call 303-708-1818

Within 15 calendar days after receipt of the complaint, the Accessibility Coordinator or his/her designee will meet with the submitter to discuss the request and the possible resolutions. Within 15 calendar days of the meeting, the Accessibility Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the submitter. The response will offer options for substantive resolution of the request.

 

If Issues Are Not Addressed

If the response by the Accessibility Coordinator or their designee does not satisfactorily resolve the issue, the submitter and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his/her designee.

Within 15 calendar days after receipt of the appeal, the City Manager or their designee will meet with the submitter to discuss the request and possible resolutions. Within 15 calendar days after the meeting, the City Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the submitter, with a final resolution of the request.

All written complaints received by the Accessibility Coordinator or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City for three years or according to the Colorado Municipal Records Retention Schedule, whichever is longer.

 

Technology Accessibility Plan

Click here to access the City of Lone Tree’s Technology Accessibility Plan.

Notice Under the Americans With Disabilities Act (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Lone Tree will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Lone Tree does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The City of Lone Tree will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Lone Tree’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City of Lone Tree will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcome in City of Lone Tree offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Lone Tree, should contact the office of the ADA Coordinator at 303-708-1818 or [email protected] as soon as possible but no later than 72 hours before the scheduled event.

The ADA does not require the City of Lone Tree to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Lone Tree is not accessible to persons with disabilities should be directed to the ADA Coordinator at 303-708-1818 or [email protected].

The City of Lone Tree will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

 

Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Lone Tree. The City’s personnel policies govern employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, and phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interview or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation:

Submit a Grievance Using This Online Form

 

–OR–


Submit a Grievance by Mail to:
City of Lone Tree
ATTN: ADA Coordinator
9220 Kimmer Dr., Suite 100
Lone Tree, CO 80124

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Lone Tree and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his/her designee.

Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City for three years or according to the Colorado Municipal Records Retention Schedule, whichever is longer.

Accessibility Coordinator

City Manager’s Office

Management Analyst III, Emergency & Risk Manager

Arielle Cronin

Phone: 303-708-1818

Email