Link On Demand is Lone Tree's Free Shuttle Service
Take Link On Demand within Lone Tree, Meridian, Highlands Ranch, Parker, and Castle Rock for free!
To use, simply download the Link On Demand app, available on both Android and iOS, sign up for an account and book your ride.
Once your ride is booked, you’ll be picked up in our branded, wheelchair-accessible, family-friendly shuttle driven by professional drivers.
Link On Demand works by pairing your ride with others going in the same direction, like a bus route that’s always changing based on who needs a ride. The shuttle may detour to pick up other passengers while you’re on board, but don’t worry, we’ll make sure you get to your destination!
Wait times can vary and scheduled rides are not guaranteed. Be sure to watch the app after booking as your estimated pick-up time can change.
Link on Demand Service has now expanded into parts of Parker!
Link on Demand Service has now expanded into Castle Rock!
Use this map to check if you’re within the Link on Demand service area – just enter your address!
Check out the new service boundary here or in the Link on Demand app.
Learn how to travel between service areas here.
Interested in becoming a driver for Link on Demand?
Learn more and apply with Via at this link.
Service Hours
Monday – Thursday: 7 a.m. – 7 p.m.
Friday: 7 a.m. – 10 p.m.
Saturday: 10 a.m. -10 p.m.
Sunday: No Service
Link On Demand does not operate on: New Years Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Want to Book Over the Phone Instead of the App?
Call the Link on Demand Dispatch Center at
719-212-2430
Support
You can contact the Link On Demand team by e-mail at support-lonetree@ridewithvia.com or by phone at 719-212-2430. Staff will get back to you within 24-48 hours.
Support
You can contact the Link On Demand team by e-mail at support-lonetree@ridewithvia.com or by phone at 719-212-2430. Staff will get back to you within 24-48 hours.
Want to Learn More?
Visit city.ridewithvia.com/linkondemand to get more information about the Link on Demand service.
Rider Considerations
Child Restraint Systems
Child Restraint Systems are required by law. Colorado law (Statute 42-4-236 and 42-4-237, C.R.S) requires that children less than one (1) years old and weighing less than twenty (20) pounds be secured in a rear-facing child restraint system while in a vehicle.
Forward Facing Child Restraint Systems -Colorado law (Statute 42-4-236 and 42-4-237, C.R.S) requires that children ages one (1) year to four (4) years who weigh twenty (20) pounds up to forty (40) pounds be secured in a rear-facing or forward-facing child restraint system while in a vehicle.
Regardless of weight and height, Colorado law (Statute 42-4-236 and 42-4-237, C.R.S) requires that children be properly secured in a child restraint system, such as a booster seat, until eight (8) years of age. After age eight (8), the law allows them to use a vehicle seat belt. However, safety experts recommend that they use a booster seat until they are at least 4’9” tall.
Please Note: Link on Demand does not provide child safety seating and does not transport children without appropriate seating. Please bring an appropriate child safety seat with you to place in the vehicle. The customer is responsible for securement of the child safety seat, not the vehicle operator.
Groceries, Packages, and Bags
Customers are limited to three (3) grocery bags or similar-sized packages (no heavier than 20 lbs. each). If you need to transport more than 3 items, please consider using a different transportation service. Customers may use a personal folding grocery caddy to carry more than three (3) twenty-pound bags. Any other type of caddy will not be transported. The customer is required to maneuver his or her own caddy. Please note: Grocery store carts are not permitted on board Link on Demand vehicles.
Service Animals
Service animals are dogs that are individually trained to perform tasks directly related to assisting an individual with a disability. When scheduling trips, a customer should include “+1” to indicate an additional passenger. Animals purely for emotional support or comfort are not considered service animals under the ADA.
Personal pets may board a Link on Demand vehicle only if carried in an animal carrier. Operators are not permitted to assist in carrying the animal carrier. The animal must always be controlled. An animal displaying aggressive behavior may be subject to removal from the vehicle or Link on Demand free transit service.
Frequently Asked Questions
What is Link on Demand?
Link on Demand is a FREE shuttle service that provides on-demand rides anywhere in Lone Tree, Meridian, Highlands Ranch, parts of Parker, and Castle Rock.
How do I request a ride?
To request a ride, use the Link on Demand app available on both Android and iOS.
To request a ride over the phone, call the Link on Demand Dispatch Center at 719-212-2430.
What do I do if I’m having trouble with a ride or if I have questions about the service?
You can contact the Link On Demand team by e-mail at support-lonetree@ridewithvia.com or by phone at 719-212-2430. Our staff will get back to you within 24-48 hours.
How old do I have to be to ride?
We ask that riders under the age of 18 create an account and ride the service with their parents permission.
Is the service accessible?
Wheelchair Accessible Vehicles are available. Please make sure to fill out the “Accessibility Request Form” you can find in the Accessibility section in the app, or request it when you call to book a ride.
You can also request curb-to-curb service if you have any other mobility restrictions.
In addition, drivers receive training to assist passengers with a variety of accessibility needs to ensure a safe and comfortable experience for all riders.
What accommodations are available for older adults or people with disabilities?
Wheelchair Accessible Vehicles and curb-to-curb service are available by request. (See FAQ above).
Additionally, adults 60 years or older and people with disabilities may pre-book rides. Rides must be booked at least three hours in advance. Please ensure that you have the “60+ or Disabled” toggle selected under Special Settings on your profile in the app, or call to request it.
For Douglas County residents who need additional support to meet their mobility needs such as door-through-door accommodation, larger mobility devices, or assistance in and out of a vehicle, the County provides more supportive transportation services through Aging Resources of Douglas County (303-660-7519).
Can I schedule a ride in advance?
Link On Demand works most efficiently as an on-demand service. Typical wait times for a vehicle vary based on demand but often arrive within 15-20 minutes. During peak times this may be longer. Please plan accordingly when requesting your ride.
As a service to older adults and individuals with disabilities who may be more dependent on ride services for things like medical appointments, adults 60 years or older or individuals with disabilities may pre-book rides. All pre-bookings must be requested at least three hours in advance.
What do I do if my plans change?
You can cancel your ride directly from the app or by calling the support team at 719-212-2430. Remember, canceling at the last minute can negatively impact other riders, so please cancel as soon as you know your plans have changed.
How do I travel between the different areas of service?
Highlands Ranch (Maroon), Castle Rock (Gold) and Parker (Blue) are all non-adjacent zones, so you’ll book a two‑leg trip via a Transfer Hub. Here’s how:
1. In the Link On Demand app, book your first on‑demand ride:
- From Highlands Ranch to Lincoln Station Transfer Hub or Safeway Transfer Hub, or
- From Parker to Lincoln Station Transfer Hub or Safeway Transfer Hub.